Returns, Exchanges & Refund Policy – Dropouts


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Returns, Exchanges & Refund Policy

In store & Online

Please choose carefully as we do not refund for change of mind

NO LAME EXCUSES LIKE "MY TODDLER ACCIDENTLY USED MY PHONE AND PURCHASED 10 PAIRS RIGHT WHEN THE CLOCK STRUCK MIDNIGHT" IN OTHER WORDS IF YOU BOT IT YOU BOUGHT IT

Refunds are only issued for items that are deemed to have a manufacturing fault. Faulty items will be returned to the manufacturer for assessment.

In store returns or exchanges must be accompanied by a valid receipt.

NO REFUNDS ON SALE ITEMS (UNLESS DEFECTIVE)

In special cases of cancelled orders a restocking fee of 15% of total cost applies

We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory

You may exchange an item as long as the item is returned to the store in brand new / unworn condition including packaging (tags attached and boxes intact for example). Items will be assessed upon being received back into the store.

All returns or exchanges must be received within 14 days of the customer receiving the item.

If an item is deemed to be faulty a refund may be issued, or the customer may exchange for either another item in store or a credit/gift voucher with 6 months validity.

All sales of Gift Cards and Sale Items are final and cannot be refunded or exchanged.

Shipping cost for change of mind or exchanges will not be refunded.

Buyer is responsible for the cost of shipping to return or exchange item.

We ship using Australia Post offering standard or express if you would like extra cover you must let us know after placing your order.

For anything else please contact us at the store either via email - contact@wearedropouts.com.au or by phone on 0452 048 686. We are open Monday-Sunday. Please note; we try our best to respond to messages on social media but for anything urgent please use the details above.

Dropouts
86 Queen St
Basement LVL
Brisbane QLD
Australia